This is the eighth and final part of a series on the basics of communication we keep missing. We've walked through acknowledgment, presence, curiosity, the pause, body language, clarity, and receiving. Now we arrive at the end, which is really just another beginning.What Repair Actually IsYou will mess up.You will say the wrong thing. You... Continue Reading →
Receiving: Why Listening Is Only Half the Work
This is the seventh in a series on the basics of communication we keep missing. We've talked about speaking clearly, being present, asking questions, pausing, and aligning your body. But none of that matters if you don't know how to receive what comes back.What Receiving Actually IsListening is waiting for your turn to speak.Receiving is... Continue Reading →
The Pause: Silence Is Not the Enemy
This is the fourth in a series on the basics of communication we keep missing. If acknowledgment is the door, presence is stepping through, and curiosity is wanting to stay, the pause is where you decide what comes next.WHAT THE PAUSE ACTUALLY ISPause means to breathe.It means to create space for clarity or curiosity.If you... Continue Reading →
Curiosity: The Question That Changes Everything
This is the third in a series on the basics of communication we keep missing. If acknowledgment is the door, and presence is stepping through, curiosity is what makes you want to stay in the room.What Curiosity Actually IsThey say curiosity killed the cat. But satisfaction brought it back.Curiosity is not nosey. It's not interrogation.... Continue Reading →
Shooting Your Foot: Why Ignoring the Basics of Communication Destroys Your Business
The famous expression in our heading is something most organisations constantly do to themselves. We shoot ourselves in the foot not with malice, but with neglect.The biggest reason most organisations lose clients and business isn't strategy, pricing, or competition. It's that they don't train their employees in some of the fundamentals.The biggest of which in... Continue Reading →